Terms of service

Service Policy Liam & Lilly

At Liam & Lilly, we aim to provide the best possible service and ensure an excellent customer experience. This service policy explains how we support you and what you can expect from us.

Customer Service

Our customer service is here to help with any questions or issues. You can contact us via:

Email: info@liamandlilly.nl

Phone: 06 14723709

Opening Hours: 24/7

Placing an Order

1. Order Placement:

Ensure all required information is filled out correctly during checkout to avoid delays.

After placing an order, you will receive a confirmation email.

2. Shipping:

We aim to ship your order within 2-5 business days, depending on product availability.

You will receive a tracking number once your order has been shipped, so you can track it.

We are not responsible for delays outside of our control, such as those caused by the shipping provider.

3. Shipping Costs:

Shipping costs are calculated during the checkout process, depending on the delivery address and size of your order.

We offer free shipping on orders over €75.

Payment Methods

We accept the following payment methods:

Credit cards (Visa, MasterCard, etc.)

iDEAL

PayPal

Klarna (for flexible payment options)

Payments are securely processed through our payment provider.

Returns and Exchanges

Our return and exchange policy is simple and customer-friendly. For detailed information on how to return or exchange items, please refer to our Return Policy.

Product Quality

All products at Liam & Lilly are carefully selected and meet the highest quality standards.

If you receive a defective or damaged product, please contact us and we will provide a solution, such as replacement or refund.

Privacy and Security

At Liam & Lilly, we take your privacy seriously. We protect your data according to our Privacy Policy. All payments are securely processed using encryption and other security measures.

Feedback and Complaints

We always welcome feedback and strive to improve continually. If you have any comments or are dissatisfied with our service, please contact us at info@liamandlilly.nl. We will do our best to provide a quick resolution.

Changes to the Service Policy

This service policy may be updated from time to time. We recommend checking this page regularly to stay informed of any changes.

Last updated: January 20, 2025

If you have any questions about our service policy, feel free to contact us at info@liamandlilly.nl. We are happy to assist you!